- Basis
This privacy statement concerns all persons, which use the services of Furtenbach Adventures GmbH. We are hereby informing you of the type, extent and purpose of the capture and use of your personal data by our company. We respect your privacy and are committed to precisely following the legal requirements for the processing of your personal data (EU regulation no. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data is processed on this basis.
Furtenbach Adventures GmbH
Hoehenstrasse 96
6020 Innsbruck
AUSTRIA
is responsible for the processing of data, his deputy is Lukas Furtenbach, [email protected].
Our data protection coordinator is Patricia Winder, [email protected].
By using our services and providing your consent in accordance with this declaration, you confirm that you are 18-years or above and are able to give valid consent, or you have provided us with a valid declaration of consent from your legal guardian or solicitors.
2. Information in accordance with Art 13 GDPR
Your personal data, particularly your
- master data (last name, first name, address, email address, telephone number),
- the data contained in your travel documents (passport number, passport data, date of birth, issuing authority, expiration date),
- data regarding payment type and pertaining to payments, in particular EC-cards, credit cards and bank cards,
- destinations, hotels, length and dates of stay, contact persons, conditions, special services, medical data, frequent flyer number, insurance details and
- special data categories such as medical data and data regarding special requirements or marital-/partnership,
are required for our services. In particular, these include bookings pertaining to travel, mountain and ski guides and other guides, hotels, restaurants, rental vehicles, transfers, registries, insurance, events, tours, logistics, rental equipment, accreditation, vouchers – including customer system, invoicing and checking thereof (B2B, B2C, FIT) – tickets, purchase of hotels.
For these purposes, this data is saved, processed and, if needed, transferred to third parties – including service providers in other countries for the purpose of processing travel bookings, software and agency services.
We do not use profiling methods or make automated decisions.
The legal foundations for these data processing procedures are
- the fulfilment of our pre-contractual and contractual obligations to yourself,
- consent declarations obtained from yourself,
- statutory, contractual or other legal obligations (e.g. documentation rights and obligations as per finance and accounting, tax and customs regulations, contract administration, reporting regulations, legal disputes) as well as Art. 96 TKG and
- our legitimate interests (e.g. the betterment of our client services, also within the scope of direct advertising or the perception of our own legal interests).
The length for which the data is saved is calculated in accordance with the length of our business relationship, the declarations of consent, as provided by yourself, as well as the statutory requirements to preserve records and legal obligations, which apply to our business. In case of regular business and in the interest of optimum client services, we must stress that we are committed to knowing your previously submitted customer wishes so well, that we can provide lasting and on-going customer satisfaction.
3. Our internet presence
Your access data is automatically captured and saved when you access our webpage. This access data can include which webpage you accessed, any viewed documents, date and time of access, IP address of the user, data of the pc used for access, particularly the browser and operating system as well as data size and the successful access notification, in particular. We or our hosting company use this access data for internal statistical purposes to guarantee the reliability of our presence and improve it. The access data will be used for evidence preservation in case of suspicion of illegal activity.
By entering your personal data into one of our contact forms, you acknowledge that it is saved and processed by us for the duration of this concrete enquiry. This applies to the enquiries you submit via contact forms, chat and emails in particular. We need this data to process your enquiry and also save your IP address, in these cases, for evidence preservation. The data is saved to aid with potential supplementary or follow-up questions by you or us.
The legal basis for this data processing is your declaration of consent, our pre-contractual and contractual obligations to you, our legitimate interests and legal requirements of any kind and Art. 96 TKG.
Further by entering your personal data into one of our booking forms, you acknowledge that it is saved and processed by us. Point 2 of this Privacy Statement already declares the particularly used data, the purpose as well as the legal foundation. Additionally, we also save your IP address, in these cases, for evidence preservation. This applies to the bookings you submit via chat and emails as well.
The content of our website has been carefully curated and repeatedly checked; however we cannot be held accountable for the topicality, validity and scope of the supplied information. Damage claims pertaining to use or non-use of the information or by using false or incomplete information is excluded. All offers are subject to change and are considered non-binding. We reserve the right to change, supplement, delete or temporarily or entirely unpublish the website or parts thereof without prior notice.
The content and the coding of our website are protected by copyright and ancillary copyright laws. Every reproduction – even in part – and publication, in particular copying of texts, graphics and photos is forbidden, without obtaining our prior written approval.
4. Newsletter
The following paragraphs will inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedures and your rights of objection. By subscribing to our newsletter, you agree to the receipt and procedures described.
CONTENT OF THE NEWSLETTER
We send newsletters, e-mails and other electronic notifications containing advertising information (hereinafter referred to as “newsletters”) only with the consent of the recipient or a legal permission. Insofar as the contents of the newsletter are specifically described within the framework of registration, they are decisive for the consent of the user. In addition, our newsletters contain information about our travel offers (this may include in particular information about planned and upcoming trips, last-minute offers, travel reports, our services or online appearances).
DOUBLE OPT-IN AND LOGGING
The registration to our newsletter takes place in a so-called Double-Opt-In procedure. This means that you will receive an e-mail after registration asking you to confirm your registration. This confirmation is necessary so that no one can register with an e-mail address other than his own. The registrations for the newsletter are logged in order to be able to prove the registration process according to the legal requirements. This includes storing the login and confirmation times as well as the IP address. Likewise the changes of your data stored with MailChimp are logged.
USE OF THE DISPATCH SERVICE PROVIDER “MAILCHIMP”
The newsletter is sent via “MailChimp”, a newsletter distribution platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. The e-mail addresses of our newsletter recipients, as well as their other data described above, are stored on the servers of MailChimp in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, MailChimp can use this data according to its own information for the optimization or improvement of its own services, e.g. for the technical optimization of the dispatch and display of the newsletter or for economic purposes, to determine which countries the recipients come from. However, MailChimp does not use the data of our newsletter recipients to write directly to them or pass them on to third parties. We rely on the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement “Privacy Shield” and is thus committed to complying with EU data protection regulations. In addition, we have concluded a data processing agreement with MailChimp. This is a contract in which MailChimp undertakes to protect the data of our users, to process them on our behalf in accordance with their data protection regulations and, in particular, not to pass them on to third parties. You can view the privacy policy of MailChimp here.
STATIC SURVEYS AND ANALYSES
The newsletters contain a so-called “web-beacon”, i.e. a pixel-sized file that is retrieved from the MailChimp server when the newsletter is opened. Within the scope of this retrieval, technical information such as information about the browser and your system, as well as your IP address and time of retrieval are collected. This information is used for the technical improvement of the services based on technical data or target groups and their reading behaviour on the basis of their retrieval points (which can be determined with the help of the IP address) or access times. Statistical surveys also include determining whether newsletters are opened, when they are opened, and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. It is, however, neither our aim nor that of MailChimp to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
ONLINE ACCESS AND DATA MANAGEMENT
There are cases in which we direct the newsletter recipients to the MailChimp websites. For example, our newsletters contain a link with which recipients can call up the newsletters online (e.g. in the event of presentation problems). Furthermore, newsletter recipients can subsequently correct their data, such as the e-mail address. Likewise, the privacy policy of MailChimp is only available on their site. In this context we want to point out that on the websites of MailChimp cookies are used and therefore personal data are processed by MailChimp, its partners and service providers (e.g. Google Analytics). We have no influence on this data collection. Further information can be found in MailChimp’s privacy policy. In addition, we draw your attention to the possibility of objecting to the collection of data for advertising purposes on the websites http://www.aboutads.info/choices/ and http://www.youronlinechoices.com/ (for the European area).
CANCELLATION AND REVOCATION
In every newsletter which you receive, you will find all information pertaining to unsubscribing from the newsletter. At the time of unsubscribing, your consents to its dispatch via MailChimp and the statistical analyses expire. A separate revocation of the dispatch via MailChimp or the statistical evaluation is unfortunately not possible.
For more information on our newsletter, please contact us under [email protected]. We are happy to help.